Shipping policy

Thank you for shopping with us! Here at Ticket to the moon India, we aim to provide you with the best shopping experience possible. Please take a moment to review our shipping policy:

1. Shipping Rates and Delivery Times:

  • We offer shipping across India.

  • Shipping rates and delivery times may vary depending on your location and the shipping method chosen at checkout.

  • Estimated delivery times are provided during the checkout process and are based on business days (excluding weekends and holidays).

2. Order Processing:

  • Orders are typically processed within 5-7 business days after payment confirmation.

  • Once your order has been processed, you will receive a confirmation email with your order details and tracking information.

3. Shipping Methods:

  • We offer standard and expedited shipping options.

  • Standard shipping typically takes 2-4 days.

  • Due to seasonal high volume orders shipments might take 5-7 days to process. 

4. Tracking Your Order:

  • You will receive a tracking number via email once your order has been shipped.

  • Use this tracking number to monitor the status of your delivery.

5. Shipping Restrictions:

  • We are unable to ship to P.O. boxes. Please provide a physical mailing address for delivery.

  • Some items may have shipping restrictions due to size, weight, or destination regulations. Please review product descriptions for details.

6. Shipping Partners:

  • We partner with reputable shipping carriers to ensure timely and reliable delivery of your orders.

  • Our shipping partners may vary depending on your location and the selected shipping method.

7. Order Tracking and Support:

  • If you have any questions or concerns about your order or shipping, please contact our [inser email address]

  • Our dedicated support team is available to assist you with tracking your order, resolving delivery issues, and answering any other questions you may have.

8. Holiday Shipping:

  • During peak seasons and holidays, processing times and delivery estimates may be longer than usual. We appreciate your patience during these times.

9. Shipping Updates:

  • We strive to provide accurate shipping estimates, but please note that unforeseen circumstances such as weather delays or carrier disruptions may impact delivery times. We appreciate your understanding in such situations.

10. Minimum and maximum delivery timeline:

  • We normally dispatch all our orders within 5-7 days after receiving an order. We deliver the products throughout the world using our logistic partners Delhivery, DHL, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination. Depending on the geographic location of the customer it may take about 7 to 14 working days to deliver the product to the customer door.

  • The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customers requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.

    By placing an order with us, you agree to abide by our shipping policy. We appreciate your understanding and cooperation.

Regards,
Ticket to the moon India